RETURNS & REFUNDS
Can I return my products?
We hope you will be completely delighted with your order. In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused, and in a re-saleable condition, and this must be done within 14 days.
Do you offer free returns?
We do not cover the cost of returning the order. We suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches us.
Where shall I return my products to
The return address is as follows:
Returns Department, Skin In Motion
Unit 11, Bartlett Court
Sea King Road, Yeovil
Somerset, BA20 2NZ
United Kingdom
I bought my products from a different site. Can I return them with you?
We are unable to process any refunds or exchanges for products that were not purchased on skininmotion.com. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.
I want to change/cancel my order
To inform us of what you would like to change, please email info@skininmotion.com, and we will do everything we can to get your order amended appropriately. However our warehouse is extremely efficient at getting orders out the door and could have already dispatched it to you. If this is the case, we would be unable to cancel or amend it, but you can return the parcel to us as long as the products have not been opened (see information on returns above).