FAQ's

You've got questions, we've got answers.

My Order

UK:

  • STANDARD (3-7 working days): £3.49 (FREE for orders £40 and above)
  • EXPRESS (1-2 working days): £4.99

Republic of Ireland and Europe:Standard ( 7-10 working days) : £5.99

Rest of the World:Standard (up to 21 working days) : £13.99

Please note:Please note though that ordersdispatched internationally (outside of the UK) may be subject to import taxes, customs duties, and/or fees imposed by the destination country. There is also the potential for custom delays. These fees can be unpredictable and are the buyer's / your responsibility.

Please note:Working days are Monday-Friday, excluding bank holidays. The day you order counts as Day 0, and if you order past 11:00, your order will not be dispatched until the next da

We do! Please note though that orders dispatched internationally (outside of the UK) may be subject to import taxes, customs duties, and/or fees imposed by the destination country. There is also the potential for custom delays. These fees can be unpredictable and are the buyer's / your responsibility.

Once your order is complete, you can no longer add items, or change your order… so don’t forget to double check your basket!

You can email us at info@skininmotion.com if you have any amends for your order and we will do our best to accommodate. However, we cannot guarantee that we can address changes before the order is dispatched.

If you would like to cancel your order, just contact info@skininmotion.com... however, sometimes our warehouse team are super speedy at getting the orders out the door. If your goodies are already on their way to you then unfortunately they are yours and we cannot cancel it. However, as long as it is not used/opened, you can send it back to get a refund. Please check our Refunds and Returns section for more info.

We're all about making our packaging as eco-friendly as possible!

Your products will arrive in a recyclable cardboard envelope designed to protect your goodies during transit. Every order also comes with a free sustainable cotton pouch to be reused as you please… our way of looking after you, and the environment!